Port-In-Process
Establish if number is portable
- Customer will ask 'can i port in my number?'
- Get the actual number to port from the customer, and check on the bandwidth website if can port the number:
a) Select 'Numbers' from top menu
b) Select 'Port' from second line menu
c) Enter the number (or numbers) in the 'check portability' box
d) Press 'Check Portability'
If the number is portable - this will be indicated as above. Ordinarily we will only import numbers that show 'ON-NET'. Exceptions for larger customers or if this part of larger port.
Send the LOA the customer
- Let the customer know that the number can be ported. Send the customer the LOA. The customer will need to complete and sign the LOA before proceeding
[Link to local number LOA](file://ppnsystem.com/processes/port-in/port-in-process/TF-BW-LOA.pdf)
A port out request can not be easily cancelled.
Before we start a port request, we will need explicit permission, in the form of a signed LOA, from the Customer. Ports that are approved and scheduled can not be cancelled without paying fee of > $450 per number.
- Once the customer has returned the LOA we can go ahead and process the port.